Shipping Policy

Thank you for visiting and shopping at Klusta Limited. Following are the terms and conditions that constitute our Shipping Policy.


What are Klusta’s order processing times?

  • All customer orders are processed same day if ordered before 1pm Monday to Friday.
  • Orders are usually not shipped or delivered on weekends or holidays.

Klusta Delivery Information

  • We are obliged to deliver to the address on an item, and not the name.
  • We strongly recommend using a private address to ensure you receive your parcel and prevent your parcel being lost.
  • If you use a public/business location as the delivery address, Klusta are not liable if the parcel is lost after delivery and a signature is present on the tracking.

Where does Klusta ship to?

  • The United Kingdom and Ireland Only
  • Please note: The above list is susceptible to change due to international laws surrounding hemp and cannabis. If you believe CBD is legal in your country within the EU, please Contact Us and we will investigate.

Klusta ships only to countries that are part of the EU or the EEA where cannabidiol (CBD) is legal for retail sale. You may find details on which countries are part of the EU and EEA here: https://www.gov.uk/eu-eea.

This list does not indicate where CBD is legal.


Shipping rates & delivery estimates

National Orders

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates apply to orders placed before 3pm and only apply to weekdays.

Customer:

Signed For® 1st Class (Delivered 1 Day): £3.45

Signed For® 2nd Class (Delivered 3 Days): £3.00

Guaranteed Next Day 24 with Signature: £5.95

Business:

  • Shipping fees are calculated at checkout, dependant on weight and destination

* Overnight delivery is only available for orders with delivery addresses within the UK. Delivery delays can occasionally occur.

International Orders

Shipping charges for your order will be calculated and displayed at checkout.

Customer:

We currently don’t offer international shipping

Business:

  • Shipping fees are calculated at checkout, dependant on weight and destination

Klusta uses the Royal Mail who work with trusted delivery partners to deliver your international mail. You may find a list of their international delivery partners herePlease note: this list is not a confirmation of the countries we deliver to.


Shipment confirmation & Order tracking

You will receive tracking information once our warehouse has received your order, usually within around 2 hours of payment being received, and again once it has been dispatched. You can even track the progress of your order through the fulfilment center: picking, packing and dispatch.


Customs, Duties and Taxes

Klusta Limited is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Damages

Klusta Limited cannot be held liable for any products damaged or lost during shipping. But if you received your order damaged, please contact us to discuss a replacement

Please save all packaging materials and damaged goods before contacting us.


Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.